HONGKONG CONCENTEE LIMITED is committed to delivering your orders safely and on time. Please read our shipping policy carefully.
1. Shipping Locations
We ship worldwide! Whether you are ordering from Hong Kong, Asia, Europe, or North America, we strive to deliver your products efficiently.
2. Shipping Methods & Delivery Time
We offer multiple shipping options depending on your location:
- Standard Shipping: 7–14 business days (depending on destination)
- Express Shipping: 3–7 business days
- Local Hong Kong Delivery: 1–3 business days
Delivery times may vary during holidays, promotions, or due to customs processing.
3. Shipping Costs
Shipping fees are calculated based on:
- Destination
- Order weight and size
- Chosen shipping method
The exact shipping cost will be displayed during checkout.
4. Order Processing
- Orders are processed within 1–3 business days after payment confirmation.
- You will receive an email notification once your order is shipped, including tracking information.
5. Tracking Your Order
- Tracking numbers are provided for all shipments.
- You can track your order online using the tracking number provided in your shipping confirmation email.
6. Customs, Duties, and Taxes
- International orders may be subject to customs fees, import duties, or taxes of your country.
- These charges are the responsibility of the recipient and are not included in the product price or shipping cost.
7. Damaged or Lost Items
- If your package is lost or damaged during shipping, please contact us immediately at wangyanning5249@outlook.com or +852 9772 9541.
- We will investigate and work with the shipping carrier to resolve the issue promptly.
8. Contact Us
For any questions about shipping, please reach out to our customer service team:
- Email: wangyanning5249@outlook.com
- Phone: +852 9772 9541
- Address: RM03, 24/F, Ho King Comm CTR, 2-16 Fayuen St, Mongkok Kowloon, Hong Kong