Frequently Asked Questions (FAQ)
Company Name: HONGKONG CONCENTEE LIMITED
Email: wangyanning5249@outlook.com
Phone: +852 9772 9541
Address: RM03, 24/F, Ho King Comm CTR, 2-16 Fayuen St, Mongkok Kowloon, Hong Kong
1. What products do you sell?
We offer a wide range of stationery, office supplies, and school essentials. Our categories include:
- Writing instruments (pens, pencils, markers)
- Notebooks, journals, and planners
- Office accessories (folders, clips, staplers)
- Desk organizers and storage solutions
- School supplies (art materials, calculators, rulers)
- Printer paper and office printing materials
- Gifts and creative stationery items
2. How can I place an order?
You can place an order directly through our website. Simply browse our products, add items to your cart, and complete the checkout process. For bulk or special orders, please contact us via email at wangyanning5249@outlook.com.
3. Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping costs and delivery times depend on your location and order size. Please check our shipping policy or contact us for detailed information.
4. What payment methods do you accept?
We accept multiple payment methods including:
- Credit and debit cards (Visa, MasterCard, American Express)
- PayPal
- Bank transfers (for bulk orders)
5. Can I track my order?
Yes, once your order is shipped, you will receive a tracking number via email. You can use this number to monitor your shipment online.
6. What is your return and refund policy?
- If you receive damaged or incorrect items, please contact us within 7 days.
- Returns are accepted for unused items in their original packaging.
- Refunds will be processed after the returned items are inspected.
- For more details, please refer to our Refund & Returns Policy on our website.
7. How do I contact customer service?
You can reach us through:
- Email: wangyanning5249@outlook.com
- Phone: +852 9772 9541
- Address: RM03, 24/F, Ho King Comm CTR, 2-16 Fayuen St, Mongkok Kowloon, Hong Kong
Our customer service team is happy to assist with product inquiries, order support, or any other questions.
8. Do you offer bulk purchase discounts?
Yes, we provide discounts for bulk orders. Please contact us directly with your order details to receive a customized quotation.
9. Can I request custom stationery or personalized products?
Absolutely! We offer custom printing and personalization on selected stationery products. Contact our team with your design and requirements for a quote.
10. Are your products eco-friendly?
We are committed to sustainability and offer a selection of eco-friendly stationery products, including recycled paper, biodegradable pens, and environmentally conscious office supplies.